Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino we cover? This page explains the best ways to reach the team behind US Online Casinos at vigilantcitizenforums.com.
Send Us a Message
Email is the most reliable way to reach us. Write to us at [email protected] and we aim to reply within two business days. Please include as much detail as you can — a short, specific message gets a faster, more useful response than a vague one.
What We Can Help With
- Review accuracy: If you believe information on one of our casino pages is out of date or incorrect, let us know. Tell us which page, what the issue is, and — where possible — a source we can verify against.
- Bonus terms and offers: Our team researches and verifies the free spins and welcome offers listed on this site, but promotional terms change. If a deal has expired or the conditions have shifted, flag it and we'll investigate.
- Editorial suggestions: If there's a topic related to US online casinos, free spins no deposit offers, or player protection that you'd like us to cover, we welcome suggestions.
- Corrections and complaints: We take accuracy seriously. If you have a factual correction or a complaint about our editorial coverage, email us with the details and we'll respond within five business days.
- Responsible gambling concerns: If you or someone you know needs support, please visit our responsible gambling page — it lists tools, self-exclusion programmes, and US helplines. We are not a counselling service, but we will always point you in the right direction.
What We Cannot Help With
We are an independent comparison and review website. We do not operate, own or have access to any of the casino platforms we cover. That means we cannot:
- Process or speed up withdrawals on your behalf
- Recover account passwords or resolve account disputes with a casino directly
- Provide legal or financial advice
- Guarantee any outcome from a bonus or promotion
For account-level issues, contact the casino's own customer support team directly. Most of the sites we review offer live chat and email support around the clock.
Commercial and Partnership Enquiries
We receive commercial approaches from time to time. Our editorial positions are not for sale — ranking and ratings on this site reflect our independent research, not commercial arrangements. That said, if you represent a licensed US-facing online casino and want to discuss how your platform could be considered for review, email us at [email protected] with a brief overview.
Please read our terms and conditions and about us pages before reaching out on commercial matters — they explain how this site works and what our editorial standards require.
Response Times
| Enquiry type | Expected response |
|---|---|
| General questions | Within 2 business days |
| Review corrections | Within 2 business days |
| Complaints | Within 5 business days |
| Commercial enquiries | Within 5 business days |
A Note on Responsible Gambling
This site covers real-money online casino products available to eligible adults in the United States. Gambling carries financial risk, and outcomes are never guaranteed. If gambling is affecting your finances, relationships or wellbeing, support is available:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
State-level resources and self-exclusion tools are listed on our responsible gambling page.